ZOO HEALTH
Chronic Care Management Enrollment Services California
Streamlined CCM Enrollment and Ongoing Care Coordination for California Practices
Zoo Health provides specialized Chronic Care Management (CCM) billing services in Los Angeles to help practices capture recurring Medicare revenue while staying fully compliant with CMS requirements. We support CCM programs end-to-end—from patient eligibility and consent to CPT coding, claims submission, denial management, and reporting—so your team can focus on patient care while we protect and grow your CCM revenue.
Why Choose Zoo Health
Onshore, patient-facing support that works as an extension of your practice
Registered nurses and billing specialists supporting both enrollment and ongoing CCM workflows
Smooth onboarding designed to minimize disruption to clinical operations
Strong CCM claims support, denial management, and AR follow-up
Clear reporting and visibility into enrollment, care activity, and billing performance
How It Works
01
Initial Consultation
We review your current workflows, patient panel, and Medicare population to identify how CCM can fit into your practice.
02
Eligibility Review and Outreach
Our team identifies eligible patients and conducts outreach to explain the program and collect consent.
03
Care Plan Development
We help create a personalized care plan based on each patient’s conditions, medications, and care needs.
04
Enrollment and Documentation
We organize enrollment documentation and make sure the program requirements are properly documented for billing purposes.
05
Monthly Care Coordination
Patients receive ongoing check-ins, medication review, and coordinated support based on their needs.
06
Claims and Revenue Cycle Support
Zoo Health manages CCM claims, payment posting, denial follow-up, and reporting to help protect clinic revenue.
Our Services
01
CCM enrollment coordination and patient outreach
02
Personalized care plan development and documentation support
03
Monthly check-ins and care coordination by registered nurses
04
Remote patient monitoring support when applicable
05
CCM claims submission, denial management, and AR follow-up
06
Specialist referral coordination and ongoing reporting
Frequently Asked Questions
What is chronic care management CCM billing in California?
Chronic care management CCM billing in California refers to billing for non-face-to-face care management services provided to eligible patients with multiple chronic conditions. These services must meet Medicare Part B requirements, include proper documentation, and use the correct billing codes for accurate reimbursement.
Which patients are eligible for chronic care management programs?
Eligible patients are typically Medicare patients with two or more chronic conditions expected to last at least 12 months, or until the end of life, and those conditions must place the patient at significant risk of functional decline, hospitalization, or other serious health complications.
Do federally qualified health centers and rural health clinics bill for CCM services?
Yes. Federally qualified health centers and rural health clinics may provide CCM services, but billing rules and payment rates can differ from standard physician office billing. Proper documentation, patient consent, and compliant workflows are still essential.
What billing codes are used for chronic care management CCM services?
Chronic care management CCM services are billed using specific billing codes, including CPT code options for non complex CCM and complex CCM services. The correct code depends on the level of care management, time spent coordinating care, and whether add on code requirements apply during the calendar month.
How do you track time spent and clinical staff time for CCM billing?
We help practices track time spent coordinating care, including clinical staff time and billing practitioner oversight, so services performed during each calendar month are documented correctly. This helps support claim accuracy, reduce claim denials, and improve reimbursement rates.
What is included in a comprehensive care plan for chronic care patients?
A comprehensive care plan usually includes chronic conditions being managed, medication management, planned interventions, patient education, urgent needs planning, care team responsibilities, and personalized care plans that support improving patient outcomes and delivering high quality care.
Can Zoo Health support electronic health record documentation for CCM?
Yes. Zoo Health helps healthcare providers organize CCM documentation within the electronic health record so patient eligibility, care coordination, medical decision making, care team activity, and service provided are clearly recorded. This helps ensure compliance, improve patient engagement, and support accurate reimbursement.